Our mission is to provide our customers, products which are second to none in the supply of palm oil and other related products. It is our personal commitment to deliver a defect free, on time product at the most competitive price within our business sector. Our objectives are not only to meet our customer's quality standards, but to be the standard for others.
We will achieve our mission by:
Determining the scope of our quality management system. • Understanding the organization and its context.
Understanding the needs and expectations of interested parties. Determining interested parties and assurance to meet applicable statutory and regulatory requirements.
External issues – market trend, competition, supplier capabilities, outsourcing and customer satisfaction. Internal issues – organizational knowledge and culture, workforce turnover and automation / technology and resources required.
Understanding the needs and expectations of interested parties.
Determining interested parties and assurance to meet applicable statutory and regulatory requirements.
Open communication with our customer.
We will clarify customer product specifications and quality requirements to ensure we have a clear understanding before quoting and supplying. The final product compliance will be verified to ensure our product meets our customer's expectations.
Understanding that our reputation IS our business.
Quality is our basic strategy for survival and a requirement for future growth.
Adopting a policy of "continual improvement".
"Risk & Opportunities" are carried throughout the organization to prevent or reduce undesired effects with "lessons learned". If we fail by producing a defective product, we will determine what went wrong and how to avoid future occurrences.
We will regularly review that these principles are being put into practice.
N. Paramadevan | Dated: 01/01/2015
Managing Director
QUALITY OBJECTIVES & PLANS TO ACHIEVE THEM
| No. | Quality Objectives | Action required | Whose responsible | Completion Time | Survey Ratings |
|---|---|---|---|---|---|
| Buyer / Customer Satisfaction | Need to listen
Be responsive Know your customers Brand awareness Keep organized Measure and improve |
4M | QMR | ||
| Supplier Ratings | Quick quotation with specification and shipping details
Quick price adjustments On buyers audit, supplier must be able to provide all details without delay On buyers confirmation, transportation with ship loading must be quick Keep organized Measure and improve |
4M | QMR | Every Month | |
| Product Inquiries | Open up worldwide sourcing centers. | 4M | Operation Manager | Inquiries >= 250 | |
| Legal Compliance | Purchase documents | 4M | Legal Assistant | 100% legal Compliance |
The quality objectives above are:
• consistent with the policy
• measurable
• considered account applicable requirements
• relevant to product and services
• to enhance customer satisfaction
• monitored
• communicated and updated